CURRICULUM VITAE

e-mail:	katarina.zerzanova_zavinac_gmail.com
education:
apr.2001-sep.2002	Diploma of Information Technology (Multimedia Integration), Perth Commercial College, Western Australia
jan.2001-mar.2001	First Certificate, Edith Cowan University, Western Australia
oct.2000-dec.2000	Upper Intermediate General English Course, Edith Cowan University, Western Australia
1994-1998	Goldsmith and Jewellery Maker school, SOU Mokrohájska 1, Bratislava
1986-1994	Elementary school, Dudova 4, Bratislava
courses:	therapeutic massage course, tourist guide course, Photoshop, Quark XPRESS
courses within IBM:	Team Leader Education: Conflict management (half day classroom course) Communication for leaders (half day classroom course) BBSI - Behavior Based Structured Interviewing - training (one day classroom course + e-learning's + certificate) Emotional Intelligence (half day classroom course + e-learning) Stress Management (half day classroom course) Interview Techniques Training - Scott & Hagget Slovakia, s.r.o. (2days classroom course) Project Management: Project Management Leadership in a Project Team Environment (3days classroom course + certificate) Project Management Fundamentals (3days classroom course + certificate) Project Management Orentation (e_learning 16h + certificate) 2nd: Taking the Stage: Unlock the Power of your Voice! (1day classroom course) 1st: Taking The Stage (1day classroom course) Negotiation skills - Scott & Hagget Slovakia, s.r.o. (2days classroom course) Assertive communication - Scott & Hagget Slovakia, s.r.o. (2days classroom course) Teleconferences and Meetings – English course done by Canadian bilingual institute (1day classroom course) Serving your internal customers (e_learning 2h) e-learning: Networking (e_learning 45min) Influencing others (e_learning 45min) Bureaucracy (e_learning 1h) Emotional Intelligence (e_learning 30min) Serving your internal customers (e_learning 2h) Â
work experience:
January 2012	Requirement manager & Business operation lead, IBM International Services Centre, s.r.o., Bratislava Manage all Requirements within Requirement tool To have good overview of all requirements Score new submitted requirements Collaborate with PM’s to size the requirements Chair of the weekly Business Requirements & Process activities call with approximately 60 stakeholders Communication with Tools owners To score and size each requirement so they can be calculated into priority for Releases Keep updated process for dealing EMT/PTT/Metrics Releases and it’s update + communication Keep updated process for dealing with Ad Hoc Metrics requests + communication Regular calls with Requirement Team Leads Regular calls with all stakeholders Regular calls with Metrics Project Manager Implementation of new features within Requirement tool Pro-actively get engaged if a change requires a configuration/administration update in Requirement tool Mentoring of 5 colleagues to build up their skill knowledge and their leaders potential Sharing e-learning activities Creation of Communication flow process Mentoring Global PTT super admin to ensure she has all required skills, information and knowledge to perform the job. Establish training material / checklists and rules / user guides for the local PTT admin work. Pro-actively get engaged if a change requires a configuration/administration update in PTT/EMT Get engaged to share PTT super admin knowledge and drive the need for keeping the tool slim and easy to use Provide user admin expertise
Jan. 2010 - Dec. 2011	Team Leader, IBM International Services Centre, s.r.o., Bratislava Actively participating on addressing issues coming with proposal what can be improved fill missing space in process missing documentation streamlining workflow and identification of duplicate work cross geo training Team administration (vacation, sick leaves, etc.) Cooperating with other teams within all Geo's Managing team targets Organize training for employees Working with employees on their personal development Ensuring consistent communication on process Resource planning Organizing interviews
May 2007 - Dec. 2009	Web production lead, IBM International Services Centre, s.r.o., Bratislava Following team targets Taking care of 120 clients over Europe, Africa, Middle East and Russia Preparing for clients: new offerings financial status suggestions and recommendations Collaborating with production team Identifying new business (or additional funding)
April 2007 - Nov. 2008	PTT admin, IBM International Services Centre, s.r.o., Bratislava user account maintenance – processing of new account and project access requests offer PTT education to clients (EMEA – Europe, Middle East, Africa), provide support/feedback to them project maintenance (setup/maintain new projects for other GWPS teams in EMEA – GWPS is the team I work in, stands for Global web production services) for GWPS Bratislava: create accounts for newcomers, provide education maintenance of user accounts (access levels, expected weekly hours) deactivating old accounts (mandatory for GWPS Bratislava) preserve naming policy on new projects ensure that correct ICAs are used for translations ensure that project managers/WPL (WPL stands for web production lead – this is the job I wanted but I got an offer for this position, WPL) keep financial information on their projects up to date participate on PTT calls collect and report PTT bugs collect enhancement requests (process good ones and send them to Sonja – one German colleague) PTT outages – inform clients of unexpected outages, make sure that WTOO (our translation office) is aware of the outage And report for managers
May 2006 - March 2007	Web developer, IBM International Services Centre, s.r.o., Bratislava Web site elaboration and maintenance in line with project prepared by project manager Web site elaboration and maintenance in line with web producer management Web appraisal for content correctness Check up with original PTT requirements and content Web producer notification and developers about mistakes on the web sites Responsibility for the whole quality and site correctness but not for the message quality
feb.2004 - apr. 2006	work as a specialist for quality management, Slovak Telecom, a.s., Bratislava administration of network infrastructure department organizing regular monthly meetings with HoD and HoT PSD Infoportal (web portal for division (3000 employees)) administration updates article publication spreading communication on performance units Administration of SP&A Project entrance cards e-mail accounts technical equipment (PC, printers, ect.) communication with IT administration of SP&A web site and its update - reference from Heiko Dombrowe, Head of Department (pdf, 163 KB)
feb.2003-feb.2004	work as a clerical personnel, Slovak Telecom, a.s., Bratislava
july 2001-oct.2002	work as a nurse assistant in Quadriplegic Centre, Shenton Park, Western Australia
nov.1999-jun 2000	work as a teacher of theory in Goldsmith and Jewellery-Maker school in, SOU Mokrohájska 1, Bratislava
jan.1999-dec.2002	work in private firm as a clerical personnel Bratislava
july-dec.1998	work as an Au-pair, Chalmsford, England
languages:	English
IT skills:	programs MS Office, Lotus Notes
	adobe: Photoshop, Fireworks, Dreamweaver (html, css),
	QuarkXPRESS CorelDRAW
Aikido certification:	4th Kyu from bukiwaza and taijutsu 5th Kyu from bukiwaza and taijutsu
hobby:	aikido, drawing, art, reading, spinning